SHIPPING & DELIVERY POLICY

SHIPPING WORLDWIDE AND OUR SHIPPING PARTNERS

We deliver to all and any postal address around the world and our international shipping partners are DHL and ARAMEX .However Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
Please note that all the products will be shipped from Kolkata, India.

CALCULATING COST

Shipping is free across India.
We take great pride in being able to offer FREE SHIPPING to any address in India to our customers .To ensure the quickest confirmed delivery on all orders within India, please be sure to include the complete postal address with the correct PIN code and local telephone number. We cannot be responsible for postal delays resulting from incomplete address listings.
In case of overseas orders, shipping cost is calculated on the basis of weight , size the parcel including the product, the packing material etc and delivery destination. Once you choose a product and add it to 'My Cart' and proceed to Checkout, the exact cost of shipping is auto calculated.

TRANSIT TIMES

We ship all orders  within 10 working days . Once the shipment is despatched it usually reaches destination in 10 working days *
TRANSIT RISK
Once we hand over your parcel to postal/ courier agency we take no responsibility towards the same. We are confident that the reputed couriers whom we work with will surely be able to deliver your parcel safely and promptly. Utsav Collections will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

SHIPMENT AND TRACKING DETAILS

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details 
Tracking numbers for orders shipped might take 48 business hours to become active on the courier websites.

ADDRESS CHANGE REQUESTS

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to info@utsav-collections.com and the needful will be done.

INCORRECT OR INCOMPLETE ADDRESS

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Utsav Collections .Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
DELAY IN SHIPPING
Time to ship mentioned on our website  are indicative and approximate only and sometimes due to situations beyond our control, delays may occur as many of our products are handmade. We expect this understanding from our customers . If, for any reason, there is a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail. If customer is unwilling to accept this kind of delay for his/her order ,in such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.

VAT & CUSTOM DUTIES

Customers are responsible for any VAT/ customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

BILLING ADDRESS AND SHIPPING ADDRESS

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

RETURN, REPLACEMENT AND REFUND

At Utsav Collections we believe in keeping our customers happy. Our return policies are created with you in mind and ensure that you are satisfied every step of the way. However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.

GUIDELINES ON RETURNS

To return any product
  • Email us first if you have a problem at info@utsav-collections.com 
  • Be sure to report your problem within 24 hours of receiving the item in question
  • Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us or no credit / replacement shall be given on such items.
  • Report any and all problems associated with a order/package. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
  • Always return your items using registered airmail / courier.
  • Any shipping costs of sending back to us are the responsibility of the customer.
  • Please return within 7 working days of confirmation from our end, and with original packing & in original condition (not worn, washed, used or altered items).
  • We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
  • As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure return it using recognised courier company and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

REPLACEMENT TERMS

You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason.
E-mail us at info@utsav-collections.com or contact/WhatsApp us at +91 8240349330 with the Order Number and Product number along with the reason for requesting a replacement.
You will receive an acknowledgement e-mail from us within 2-3 business days.
Do not return any product without informing us.
If for whatever reason we are unable to resend you the original product, we would give you the option of selecting an alternative product from our website.
Alternate item, if selected will be shipped at no extra cost.
Any extra shipping cost for returning the item to us in India is to be paid by the customer.

CANCEL AN ORDER

After you have made the payment we will try to send the product/s to you as soon as possible. So, if you want to cancel your order then email us at info@utsav-collections.com or you can call us +91 8240349330 as soon as possible, otherwise we have nothing to do.  If your Order is eligible for cancellation and is cancelled, you will receive the total amount paid by you less cancellation charges of 5%. The balance amount shall be refunded to your bank account the details of which you will provide us at the time of cancellation. The refund shall take 7 to 10 working days to process.

COLOR AND DESCRIPTION DISCLAIMER: 

We at Utsav Collections do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity, this should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received. 

STITCHING DISCLAIMER: 

We at Utsav Collections provide the stitching service to our customers as per the measurements mentioned by them in the measurement form filled while placing the order. We suggest our customers to be cautious while submitting their measurements as we will not be responsible for any incorrect measurements submitted by them. We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be obtained. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations you can contact us. In any such case unless the error is on our side cost need to be borne by the customers.

PRIVACY POLICY

This privacy statement describes how Utsav Collections collects and uses the personal information you provide on our Web site www.utsavcollections.in. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party, without your consent, is against our ethics.
For more clarity on how we use and protect your personal information, please go through our privacy policy thoroughly!

PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT

When you make a purchase, sign up to receive promotional emails from us, or contact us for support or with questions ,the types of information we will collect about you includes: Your Name, Address, Phone Number, Email Address.

USE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION

The site is an online shopping portal and uses the submitted information for sale-related transactions only. Information about customer's email id is used during the course of order processing to make enquiries and get additional inputs/clarifications. The address and telephone number is used for the purpose of mailing the ordered consignment. Other than these areas, the information has no commercial usage.

NEWSLETTERS

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.

SERVICE PROVIDERS

We use other third parties such as a shipping company to fulfill orders, and a payment gateway company to bill you for goods and services, and an email service provider to send out emails on our behalf. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you sign up for our services, we will share your personal information as necessary for the third party to provide that service.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

SECURITY

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

COOKIES

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

LOG FILES

As is true of most Web sites, we use third-party tracking services to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
LINKS TO OTHER SITES
This Web site may contains links to other sites that are not owned or controlled by Utsav Collections. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.

CUSTOMER TESTIMONIALS AND REVIEWS

We post customer testimonials reviews and pictures on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. When a customer chooses to post a review of a product, we ask for their location. If you would like to request to have your testimonial or review removed from our site you may do so by contacting us at info@utsav-collections.com

CHANGES IN THIS PRIVACY STATEMENT

We may update this privacy statement to reflect changes to our information practices. We request you to periodically review this page for the latest information on our privacy practices.

CONTACT US

If you have any questions/comments about privacy policy, you should contact us at info@utsav-collections.com,or via postal mail at the address given below:
Utsav Collections
53 Hindustan Park
Kolkata-700029.