Terms and Conditions:Thank you for your purchase, we really appreciate it. Please do note the following:
Product details and care:
Saree is a cottage industry item, hence there might be certain irregularities in weaving/fabric, etc. These are not defects but are rustic irregularities.
- There is no guarantee on colour, zari, seepage in today’s age of fashion.
- Please DO NOT WASH your sarees. They are meant for DRY CLEAN ONLY.
- Please try to avoid applying perfumes directly on your saree.
- We are happy to exchange your purchase but please make sure that all exchanges happen within 10 days of purchase. Please bring your saree back with intact fold, price tag, cash memo/invoice and packaging and we will exchange it.
- There are no exchanges on discounted items. Discounts are special business promotions and it will not be viable for us to pass on the benefit of exchange on discounted items.
- We check each and every saree very carefully before shipping and we are very confident that we wouldn't ship a defective saree. However if you feel there is a defect we need you to take a picture or a video at the time of opening of your packaging and show us the evidence before proceeding with any returns.
- If you wish to exchange an online purchase, please first email us at email@example.com or WhatsApp us at +91 8240349330, explaining why you wish to do so, which saree(s) would you like to buy instead, If we find your reason satisfactory and your requested products are available we will confirm the exchange details, following which you will need to ship us back your saree. The return shipping cost will have to be borne by you. Do note, your request to exchange must be within 24 hrs of receiving the saree.
- We will process any refund or exchange only after we are satisfied that the returned product is in intact condition and only product price will be considered. Shipping/courier charge is a 3rd party payment and therefore is non refundable.
- After you have made the payment we will try to send the product/s to you as soon as possible. So, if you want to cancel your order then email us at firstname.lastname@example.org or you can call us +91 8240349330 as soon as possible. If the product had been tailored/altered or dispatched by then we won’t be able
to cancel your order. If your Order is eligible for cancellation and
is cancelled, you will receive the total amount paid by you less
cancellation charges of 5%. The balance amount shall be refunded to your bank
account the details of which you will provide us at the time of cancellation.
The refund shall take 7 to 10 working days to process.
- Customers are responsible for any VAT/ customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your
responsibility. The courier company may also charge some additional service
charges over and above custom duty on case to case basis.
- Colour and description disclaimer: We do
our best to present the products on our website as they appear in original.
While great effort has been put to accurately reproduce products in their
original style and texture, there may be minor variations from the actual
product due to light,etc. It is practically impossible for us to replicate the
same colors on a product as seen on the website or your computer screen. We
request you to place an order keeping in mind these minor variations in the
product as seen on a computer screen against the product received.
We at Utsav Collections
provide the stitching service to our customers as per the measurements
mentioned by them in the measurement form filled while placing the order. We
suggest our customers to be cautious while submitting their measurements as we
will not be responsible for any incorrect measurements submitted by them. We
believe our customers understand that even if they get something custom
tailored locally, multiple sessions of trial and alterations are needed before
the desired fit, pattern & look can be obtained. If you do not have
facilities of local alterations or do not have access to someone who can help
you with alterations you can contact us. In any such case unless the error is
on our side cost need to be borne by the customers.
We at Utsav Collections provide the stitching service to our customers as per the measurements mentioned by them in the measurement form filled while placing the order. We suggest our customers to be cautious while submitting their measurements as we will not be responsible for any incorrect measurements submitted by them. We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be obtained. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations you can contact us. In any such case unless the error is on our side cost need to be borne by the customers.
SHIPPING & DELIVERY POLICY
SHIPPING WORLDWIDE AND OUR SHIPPING PARTNERS
deliver to all and any postal address around the world and our international
shipping partners are DHL , FedEx and other global providers. However Courier
companies do not deliver to P.O.Box address, so we request you to provide full
street address with pin code / zip code.
note that residential shipments to USA & some other countries will be left
at door if someone is not there to receive the package or no one answers the
door bell. Our courier agents will not be able to provide sign confirmation of
delivery made in such cases. To ensure that no disputes arise due to this,
kindly make sure that someone is there to receive the package when courier
delivery is attempted.
Please note that all the products will be shipped from Kolkata, India.
We ship all orders
within 10 working days . Once the shipment is despatched it usually reaches
destination in 10 working days *
Once we hand over your parcel to postal/ courier agency we take no
responsibility towards the same. We are confident that the reputed couriers
whom we work with will surely be able to deliver your parcel safely and
promptly. Utsav Collections will not be responsible for lost and stolen
packages or any full or partial damages to the package after being left at
customer's address by postal / courier agency.
Once we hand over your parcel to postal/ courier agency we take no responsibility towards the same. We are confident that the reputed couriers whom we work with will surely be able to deliver your parcel safely and promptly. Utsav Collections will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
SHIPMENT AND TRACKING
We will send you an email
regarding the shipment of your order, as soon as the items are handed over to
the Courier. These alert emails will contain the tracking number and courier
companies website details. Tracking numbers for orders shipped might take 48 business hours to become
active on the courier websites.
ADDRESS CHANGE REQUESTS
Once an order is
registered, you cannot make any alterations. However, address alteration
requests may be accommodated within 24 hours of placing the order. You may send
your alteration request to email@example.com and the needful will be
INCORRECT OR INCOMPLETE
Please note: some courier
companies charge a penalty for incorrect shipping addresses, wherein the
address and zip code do not match. The customer will, without exception, bear
the cost of any such penalties and/or fees, not Utsav Collections .Please make
sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible
to pay re-shipping charges for the reshipment.
to ship mentioned on our website are indicative and approximate only and
sometimes due to situations beyond our control, delays may occur as many of our
products are handmade. We expect this understanding from our customers. However any dates for delivery are approximate only and we are not liable for
any delay in delivering your order or any part of it. We may choose to deliver
your order in separate parts.
statement describes how Utsav Collections collects and uses the personal
information you provide on our Web site www.utsavcollections.in. It also
describes the choices available to you regarding our use of your personal
information and how you can access and update this information. We respect and
are committed towards protecting your privacy. Publishing, selling or renting
any personal data or information to any third party, without your consent, is
against our ethics.
For more clarity on how we use and protect your personal information, please go
INFORMATION WE COLLECT
When you make
a purchase, sign up to receive promotional emails from us, or contact us for
support or with questions ,the types of information we will collect about you
includes: Your Name, Address, Phone Number, Email Address.
USE OF YOUR PERSONALLY
The site is
an online shopping portal and uses the submitted information for sale-related
transactions only. Information about customer's email id is used during the
course of order processing to make enquiries and get additional
inputs/clarifications. The address and telephone number is used for the purpose
of mailing the ordered consignment. Other than these areas, the information has
no commercial usage.
If you wish
to subscribe to our newsletter(s), we will use your name and email address to
send the newsletter to you. You may unsubscribe from these communications at
any time by following the instruction contained within each of the
communications you receive.
We use other
third parties such as a shipping company to fulfill orders, and a payment
gateway company to bill you for goods and services, and an email service provider
to send out emails on our behalf. We use Live Chat to assist you if you have
questions while using our site or regarding your order. When you sign up for
our services, we will share your personal information as necessary for the
third party to provide that service.
the right to disclose your personally identifiable information as required by
law and when we believe that disclosure is necessary to protect our rights
and/or to comply with a judicial proceeding, court order, or legal process
served on our Web site. Any legal dispute will be under Kolkata jurisdiction.
of your personal information is important to us. We follow generally accepted
industry standards to protect the personal information submitted to us, both
during transmission and once we receive it. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore,
we cannot guarantee its absolute security.
A cookie is a
small text file that is stored on a user's computer for record-keeping
in cookies to any personally identifiable information you submit while on our
We use persistent cookies. A persistent cookie remains on your hard drive for
an extended period of time. You can remove persistent cookies by following
directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your passwords, so you don't have to enter
it more than once. Persistent cookies also enable us to track and target the
interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some
areas of our site, such as contests or surveys, will be limited. The use of
cookies by our partners, affiliates, tracking utility company, service
providers is not covered by our privacy statement. We do have access or control
over these cookies. Our partners, affiliates, tracking utility company, service
providers use session ID cookies to make it easier for you to navigate our
site, in order for you to use the shopping cart, etc.
As is true of
most Web sites, we use third-party tracking services to gather certain
information automatically and store it in log files. This information includes
internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, operating system, date/time stamp, and clickstream
We use this information, which does not identify individual users, to analyze
trends, to administer the site, to track users' movements around the site and
to gather demographic information about our user base as a whole.
LINKS TO OTHER SITES
This Web site may contains links to other sites that are not owned or
controlled by Utsav Collections. Please be aware that we are not responsible
for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable
information.This privacy statement applies only to information collected by
this Web site.
TESTIMONIALS AND REVIEWS
customer testimonials reviews and pictures on our web site which may contain
personally identifiable information. We do obtain the customer's consent via
email prior to posting the testimonial to post their name along with their testimonial.
When a customer chooses to post a review of a product, we ask for their
location. If you would like to request to have your testimonial or review
removed from our site you may do so by contacting us at
THIS PRIVACY STATEMENT
We may update
this privacy statement to reflect changes to our information practices. We
request you to periodically review this page for the latest information on our
If you have
firstname.lastname@example.org,or via postal mail at the address given below:
For more details please visit https://utsavcollections.in/terms
Due to current Covid-19 circumstances, there have been
slight delays with courier services, which is not in our control. Once we ship
your product, we will notify you with your tracking number.
We are currently operating on very lean work force, to
ensure social distancing measures at work place.
To ensure contactless delivery we urge you to choose
prepaid delivery option (as opposed to cash on delivery).
We are available on +91 8240349330 (WhatsApp) between
9am and 7pm IST if you wish to follow up on any order.